Proxmox Goes 24/7 and Expands in North America

We're pleased to share two major milestones designed to better serve our global community and enterprise customers:

Global 24/7 Enterprise Support

Starting October 19, 2026, Proxmox Enterprise Support expands to round-the-clock, direct-from-vendor coverage for Proxmox Virtual Environment, Proxmox Backup Server, and Proxmox Datacenter Manager, across every time zone.

24/7 access is included in the Proxmox Premium Support plan from day one, with unlimited support tickets and SLA-backed response times. Standard plan customers get 24/7 access during an onboarding window in Q4 2026. Basic plans keep their existing SLA, though with our global team now covering more hours, response times should improve in practice for everyone.

Expanding local reach: Proxmox North America Inc.

To better serve our customers across the US and Canada, we’ve launched Proxmox North America Inc., based in Kingston, Ontario (Canada).

This expansion simplifies enterprise adoption across the region by providing local sales, contracting, and time-zone-aligned business support for customers. The team works alongside our core global support and engineering team in Vienna.